Rzisbo Return Policy

At Rzisbo, we are committed to ensuring your shopping experience is as smooth and satisfying as possible. If for any reason you are not completely happy with your purchase, we are here to assist you with our easy-to-follow return and exchange policy. Please take a moment to review the details below:

1.Return & Exchange Policy

1. Eligibility for Returns/Exchanges:

1. • Returns and exchanges are accepted within 10 days from the date of purchase.
   • Items must be in their original condition, unused, and with all original tags and packaging intact.
   • Certain items, such as sale or clearance products, may not be eligible for return or exchange. Please check the specific product details for exclusions.

2. Return/Exchange Process:

1. • To initiate a return or exchange, please contact our customer service team at [email-help@rzisbo.com/phone number-7055033077]. Provide your order details and reason for the return or exchange.
   • Once your request is approved, you will be given instructions on how to proceed.
   • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refunds:

1. • If you choose a refund, the amount will be credited to your original payment method once the returned item is received and inspected.
   • Please allow up to 7-10 business days for the refund to be processed, depending on your bank’s policies.

4. Damaged or Defective Items:

1. • If you receive a damaged or defective item, please contact us immediately so we can arrange a return or exchange at no extra cost to you.
   • Photos of the damage may be required to process the claim.

5. Exchanges:

1. • If you would like to exchange an item for a different size or color, we will do our best to accommodate your request based on availability.
   • Please note that exchanges are subject to stock levels.

2.Return Request Process:

1. Initiate Return Request:
2. • WhatsApp your Order ID to 9289287001 to begin the return process.
3. Approval:
   • Our team will review your return request within 2 business days.
   • Once approved, you will receive a return authorization along with instructions on how to send back the item.
4. Prepare Package:
   • Securely pack the item in its original packaging.
   • Print and attach the return shipping label provided by Shiprocket.
5. Schedule Pickup:
   • A pickup will be scheduled through the Shiprocket portal at your doorstep.
   • Alternatively, you can drop off the package at the nearest courier partner location.
6. Tracking:
   • Track your return shipment using the Shiprocket tracking system.

3. Exchange Process

It sounds like you’re explaining the return and exchange process for an item. Here’s a clearer and more concise version of your statement:

“To exchange an item, please follow our return process and place a new order for the item you’d like. Please note that exchanges are subject to product availability.”

Let me know if you need further adjustments!

4. Damaged or Defective Items

Return or Exchange for Damaged or Defective Items

If you receive a damaged or defective item, please reach out to our customer service team within 7 days of delivery. To ensure a smooth process, please provide the following:

1. Your order number
2. A detailed description of the issue
3. Photos of the damaged item

We will assist you with arranging a return or exchange at no additional cost.

7.    Contact Us

Address

        RED NINE ENTERPRISES

        51/10D/2P/12A SOUTH ARJUN NAGAR UTTAR PRADESH AGRA-282001

Email: help@rzisbo.com
Phone: +91-705 503 03077
Contact Time: Monday to Sunday (10:00 AM – 06:00PM)

Thank you for choosing Rzisbo! If you have any questions or need assistance with your return or exchange, please do not hesitate to reach out to our customer support team. We are here to help!